Privacy Policy

Our Commitment

We don't sell your data. We don't share it. We protect it. This policy explains exactly what we collect, why we collect it, and how we keep it safe.

What We Collect

We collect your name, email address, and billing details when you sign up. We collect usage data — pages visited, features used, bot performance metrics — to help us improve the product. We collect the documents, URLs, and knowledge base content you upload to train your bots. We collect chat transcripts from your deployed bots, which appear only in your analytics dashboard and are never shared.

Why We Collect It

We collect data to provide and improve our service, process payments securely, and send important account updates. We do not collect data for advertising. We do not sell data to third parties. Ever.

Cookies

We use essential cookies to keep you logged in and remember your preferences. We use analytics cookies to understand how people use our site. No personal data is shared with third parties. You can opt out via our cookie banner or your browser settings at any time.

Your Rights

You have the right to access, correct, or delete your personal data at any time. You can export all your data from Settings in your dashboard. To request complete account deletion, email privacy@replyai.com and we will process it within 30 days. EU users: we comply fully with GDPR. California residents: we comply with CCPA.

Security

All data is encrypted in transit and at rest. We use SOC 2 Type II certified infrastructure. Access to production data requires multi-factor authentication and is restricted to a small number of senior engineers. We conduct regular security audits to keep your data safe.

Contact

Privacy questions? Email privacy@replyai.com. We respond within 5 business days. For urgent data concerns, use the subject line URGENT: Data Request.